RETURNS & EXCHANGES
Our Commitment to Your Experience
At Blush & Burn, we take pride in the artisanal quality of our luxury candles and gifts. We want you to feel reassurred when shopping with us; if your order doesn't meet our high standards for beauty and scent, we are dedicated to making it right through a clear and supportive return process based on trust and mutual respect.
How to Initiate a Return
Prepare Your Candle
Ensure your candle is unlit and safely tucked inside its original Blush & Burn luxury gift box to maintain its form during transit.
Request Your Label
Simply email us at support@blushandburn.store with your order number. We will promptly provide a pre-paid shipping label for your convenience.
Drop Off with Ease
After tagging your parcel, drop it at any carrier location. We will update you as soon as your exchange or return is processed.
Conditions of Return
We want you to be completely satisfied with your purchase. To ensure a smooth process for our luxury candles and gifts, please review our eligibility criteria:
- Returns within 30 days of delivery.
- Candles must be unlit and in original luxury box.
- Labels and safety seals must be intact.
- Order number or gift receipt required.
Note: Customized pieces and used items are ineligible for return due to their handcrafted nature.
Frequently Asked Questions
How long does a refund take to process?
Once we receive and inspect your returned candle, we will notify you of the approval. Approved refunds are processed within 5-10 business days and automatically applied to your original payment method.
Who covers the cost of return shipping?
For standard returns, customers are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Can I return a gift for cash?
Gift returns are eligible for store credit or exchange only. If you received a Blush & Burn candle as a gift, please contact our support team with the order details to initiate a return for credit.
What if my order arrives damaged?
If your candle arrives damaged or broken, please email us within 48 hours with a photo of the item. We will ship a replacement to you free of charge as quickly as possible.